![]() Had a read been done in that time, the city would have been able to notify Nguyen of the high usage and potential water leak. Voth said the city attempted to contact the property owner 14 times in the past four years to try and access the meter for a physical read. "It's quite amazing what a 24-hour, seven-day-a-week leak, how much water can be used or consumed in this case," Voth said."Over the course of several years, unfortunately, that's the gap between what was billed and paid for and what was actually passing through the meter and being used." Nguyen called a plumber and had the small leak fixed in roughly 15 minutes. The culprit seems to be an upstairs toilet that was leaking for potentially years. Once the city worker plugged in the new numbers, the difference between the paid amounts and the actual usage was realized. Mike Voth, the city's director of corporate revenue said the unfortunate situation is a combination of yearslong unnoticed water leak and a lack of access to the property.įor roughly four years, the property was on an automatic billing cycle based on estimated usage, not actual water usage during that time. "I honestly thought it was a fraud call or something." ![]() "I don't think anyone can afford such a bill." "I think it's criminal, honestly," she said.
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